Refund Policy-Effective Date: 01/04/2026

Printermall.in deals exclusively in IT Peripherals, Printer Products, Accessories, Spares and Consumables. Due to the nature of these products, Printermall.in follows a strict No-Refund Policy, except in the specific circumstances mentioned below.

1. General Refund Policy

Once an order has been confirmed and payment has been received, no refund will ordinarily be provided for change of mind, incorrect product selection, incorrect quantity ordered, compatibility issues, personal preference, or because the product is no longer required, where the product supplied is the same as the product ordered.Customers are requested to carefully verify the product model, specifications, quantity and compatibility before confirming their order. The applicable refund conditions are communicated to the customer at the time of order confirmation.

2. Wrong Product Delivered

If Printermall.in delivers a product that is different from the product ordered, the customer must notify us immediately after receiving the shipment.Printermall.in will first attempt to provide the correct product as a replacement, subject to availability. If replacement is not reasonably possible, an applicable refund may be considered after verification and approval.The customer may be required to provide the Order ID, photographs of the product received, shipping label and any other information reasonably required for verification.

3. Product Damaged

When OpenedIf the product is found to be physically damaged when the package is opened, the customer must notify Printermall.in immediately.Customers are strongly advised to record a continuous unboxing video, starting from the sealed package through the opening of the package and inspection of the product. Clear photographs of the outer package, shipping label, inner packaging and damaged product should also be provided.After verification, Printermall.in may arrange a replacement. If replacement is not reasonably possible, an applicable refund may be considered.Printermall.in reserves the right to reject claims where the available evidence does not reasonably establish that the damage existed at the time of opening.

4. Cancellation Before Dispatch

Cancellation requests made before dispatch may be considered depending on the order status. Once an order has been processed for dispatch or handed over to the courier/shipping partner, cancellation may not be possible.

5. Manufacturer Warranty

Products carrying a manufacturer's warranty will be subject to the respective manufacturer's warranty terms and conditions. Performance or technical issues may be handled through the manufacturer or its authorised service centre, wherever applicable.Manufacturer warranty claims are separate from Printermall.in's refund policy.

6. Refund Approval

A refund is not automatic merely because a customer raises a claim. All refund requests are subject to verification of the Order ID, product supplied, photographs/videos and other relevant evidence.Printermall.in will determine whether the claim falls within the permitted refund conditions. Refunds will be processed only after approval.

7. Refund Method

Once approved, the refund will normally be processed through the original payment method, wherever technically possible. The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

8.Refund Processing Time

Once a refund is approved by Printermall.in, the refund will be initiated to the original payment method used for the order.

The refund amount may take 7–15 bank working days from the date of refund approval to be credited to the customer's bank account or original payment source, depending on the customer's bank, payment gateway, card issuer, or other financial institution.

Printermall.in will not be responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions after the refund has been successfully initiated from our end.

9.Consumer Rights

At Printermall.in, we respect and are committed to protecting the rights of our customers as provided under the applicable consumer protection laws of India, including the Consumer Protection Act, 2019, and other applicable rules and regulations.

Customers are entitled to exercise their rights in relation to the purchase of products and services, including applicable rights concerning:

• Product quality and conformity with the description provided on our website.
• Product safety and applicable warranty or guarantee commitments.
• Fair and transparent information regarding products, prices, delivery, warranty, returns, refunds, and other applicable terms.
• Protection against unfair trade practices, misleading representations, or other practices prohibited under applicable law.
• Raising complaints or grievances regarding products or services purchased from Printermall.in.

Nothing contained in our website policies or terms and conditions is intended to exclude, restrict, or waive any mandatory consumer rights or legal remedies available to customers under applicable Indian law.

If you have any concern regarding an order, product, delivery, return, refund, warranty, or service, please contact Printermall.in Customer Support so that we can review and resolve the matter in accordance with our applicable policies and legal requirements.

Note: This policy is subject to applicable laws and regulations in force from time to time.