At Printermall.in, your satisfaction is our priority. If you're not entirely happy with your purchase, we're here to help.

This policy outlines the conditions and procedures for returns and exchanges. Please read it carefully to ensure a smooth process.

Eligibility Criteria for Returns

• Items must be returned within 30 days of the original purchase delivery date.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags still attached.
• All original parts, accessories, manuals, and documentation must be included with the returned item.
• A receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain types of items cannot be returned due to their nature. These include, but are not limited to:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale or clearance (unless defective)
• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Health and personal care items once opened or unsealed
• Intimate or sanitary goods
• Flammable liquids or gases

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Return Process

To initiate a return, please follow these simple steps:

1. Contact our customer service team at support@printermall.in or +919842746000, +919585546000 to request a Return Authorization (RA) number. This number is essential for processing your return and helps us track your item.
2. Carefully package the item(s) in their original packaging, ensuring all accessories, manuals, and documentation are included.
3. Clearly write the RA number on the outside of the package. Returns without a valid RA number may be refused or incur significant delays in processing.
4. Ship the item(s) to the address provided by our customer service team.

Please do not send your purchase back to the manufacturer. We will provide you with the correct return address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 business days of receipt.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that banks and credit card companies may take additional time to process and post the refund to your account after our processing time.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@printermall.in.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@printermall.in and we will guide you through the process, arranging for a replacement and covering relevant shipping costs.

For non-defective items, if you wish to exchange for a different size, color, or item, please return the original item for a refund following our return process, and then place a new order for the desired item. This ensures you get your new item faster and reduces the chance of it selling out.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the item was damaged or incorrect upon arrival.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking service.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at +919842746000, +919585546000 or support@printermall.in within 7 days of delivery. Provide clear photos of the damage/defect and your order number. We will work with you to arrange for a replacement or full refund, and we will cover the return shipping costs for such items.

Contact Us

For any questions regarding our return policy, or to initiate a return, please do not hesitate to contact our customer service team:

• Email: support@printermall.in
• Phone: +919842746000, +919585546000

Thank you for shopping with Printermall.in!